RULES & REGULATIONS FOR ONLINE SERVICE - ISSUE OF ZTL BUS PASSES

Services/Products offered

Regulations for tourist buses gaining entry to limited bus traffic zone (ZTL BUS) on council territory 

Characteristics of services/products

Issue of pass for access to limited traffic zone

Conditions for use

RULES

Conditions for use RULES

1. How to buy

On-line from  www.avmspa.it (ztl bus section) or, from www.ztlbusvenezia.avmspa.it with advance payment using (Argentea s.r.l portal) credit card or deposit account

2. Tariffs

Pass costs vary according to final destination (Mainland/Lido or Historic centre of Venice).

Tariffs indicated on the summary table are valid for 24 hours from moment of entry in limited traffic zone for buses (ZTL BUS), with the exception of special passes valid for specified time period of transfer (3 hour maximum), excluding specific exceptions mentioned on special passes, and hotel passes valid until 7.00pm of the day after the pass issue, or, however the last overnight stay in case of multi-day pass. 

3. Types of passes available on-line:

- Ordinary

- Hotel Pass 

- Minibus

- School trips

- Special Pass- port, airport, station 

- Special Pass - performers/sporting group

- Special Pass- Political and Trade Union protests 

- Special Pass- Conferences and Performances 

- Special Resident’s Pass

- Atypical Services

4. Uncompleted requests will not be accepted. 

All requests must be complete; the booking system will demand completion. Transmitting required documents is obligatory and must be done according to the type of pass requested.

5. Issue/Printing off purchased passes 

In case of purchase effected on-line the pass will be available in your own customers area ("your purchases") within an hour from the receipt of the email of confirmation of the happened payment.

6. It is impossible to change/modify date, arrival time, and pass type. These particulars required at the time of booking cannot be changed. 

7. Change/Modify registration number plate

Changes to the number plate and type of motor may be carried out, unless the computer system detects that the pass has already been printed.

There are no extra charges when changing number plate details.

Instead, there are charges when registering a change in motor type from Euro 4  (or more) to Euro 3, Euro 2 to Euro 1. There will be no refund in the case of an opposite situation (from Euro 3, Euro 2, Euro 1 to Euro 4 or more). 

It is impossible to make changes, once the pass has been printed. 

8. Validity

The validity period is printed on the pass. Failure / lack to use the pass means expiry of any / all rights

9. Method of use

The pass must be well visible/exposed on the bus windscreen as foreseen in ministerial order O.D n.140 of 11th March 2008. Failure to comply with the above order i.e. pass not being properly exposed- will involve the filing of a report.

10. Refund 

An 80% Refund will be considered with a good reason in situations of advance payment  by credit card or deposit account for online purchase of pass,  and if the pass has not been yet printed. However, all this can only be done no more than 60 days before the date of entry/arrival. 

There will be no refunds for passes that are already printed or issued.

11. Invoice

An invoice will not be issued for the sale of a pass. 

12. Blocked Tariffs 

Tariffs confirmed at the moment of purchase are not subject to variations

13. Responsibility

AVM S.p.A will not be held liable for any inconveniences/problems due to a possible malfunction of the online ticketing sales system.

 

Places where the product can be issued/ use of service 

In your personal client area (“your purchases”) 

How to use the service/How the product is consigned 

Please refer to what is clearly stated in “conditions for use” at numbers 5, 8 and 9.

Services/products supplementary offers

-

The client’s duty/obligation

The pass must be well visible/exposed on the windscreen.